Support for Discontinued Products
Product obsolescence usually brings angst with both customers and their suppliers. We at Astronics Ballard Technology experienced an unusual situation with the acquisition of the Vertical Power products. As many of you may know, Astronics acquired only the VP-X Sport and the VP-X Pro product lines, plus a few bins and boxes of assorted parts. As a service to the community, we continued to provide repair support whenever possible for products that were obsoleted prior to the sale date such as the VP-50/VP-100/VP-200. However, we are now out of most the useable parts and many are no longer attainable. Therefore, we are discontinuing factory service support for these previously obsoleted units. If you have one of these units and would like to upgrade to a VP-Pro, please contact Chad Jensen to discuss options.
Rest assured, we enjoy being part of the community and will continue to offer the highly successful VP-X Pro and VP-X Sport through our dealer network. We are also continuing to innovate for this market—I think you will be pleased with the Primary Power System (PPS) which will be released in the near future after operational qualifications are complete.
Please contact Chad for further assistance.
Vice President of Sales
Astronics Ballard Technology