Support Overview

Vertical Power offers one of the most comprehensive support programs for experimental aircraft builders and pilots. The program includes:

Two-year warranty from date of purchase covering parts and labor (Click here to view the warranty document).

Free overnight shipping (within the continental US) of replacement parts if failure of the Vertical Power system grounds you while away from home. If outside continental US, contact factory for rapid service response.

Support via web forums, phone, or e-mail.

Technical support available during normal business hours.

Comprehensive documentation and wiring tutorials.

Product Documentation

Get installation manuals, wiring diagrams, and “how-to” guides by going to our documents page.

To view the .pdf documents, you will need to download the free Adobe Reader. To view the Microsoft Excel files, you will need either a copy of Excel or the free viewer, which can be found here.

Support Resources

On-line support forum where you can post questions and see questions and answers from others.

Product documentation, including Installation Manuals, User Manuals, Electrical System Planning Documents, and Wiring Diagrams.

No-charge software upgrades.

E-mail our support staff. We will do our best to respond within one business day.

To return a system for service, please contact Vertical Power Support to obtain an RMA number and an RMA Form. Please print out the RMA Form and include with your shipment to Vertical Power.